Privacy Policy

Where We Operate

We are based in Austin, Texas, and our website and records are hosted in the United States. Most of our clients are in the United States, and we also work with travelers in Canada and occasionally elsewhere. If you contact us from outside the United States, your information will be transferred to and stored in the United States, where privacy laws differ from those in your country. Wherever you live, you can ask us to access, correct, or delete your information using the contact details below.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• •Fill out a quote request or contact form
• •Book travel services through us
• •Communicate with us via email or phone

This information may include:

• •Name and contact information (email, phone number, address)
• •Travel preferences and requirements
• •Passport and identification details (when required for bookings)
• •Payment information (processed securely through third-party providers)
• •Special requests or medical/dietary requirements

Automatically Collected Information

When you visit our website, our hosting provider automatically records limited technical information, including your IP address, browser type, and the pages you request. This information is used to operate and secure the site. We do not use advertising or analytics trackers to build a profile of your activity.

Requests Submitted Through AI Assistants

We make some of our services available to AI assistants, so you may reach us through a chatbot or similar tool rather than our website. When a request arrives this way, we receive the same details you would enter on our forms, along with the name of the software that sent it. We record how a request reached us so we know where it came from. Anything you share with the assistant itself is governed by that provider's privacy policy, not ours.

How We Use Your Information

We use the information we collect to:

• •Process and fulfill your travel bookings
• •Communicate with you about your inquiries and reservations
• •Send you relevant travel information, offers, and updates (with your consent)
• •Improve our website and customer service
• •Comply with legal obligations
• •Protect against fraudulent or unauthorized transactions

Information Sharing

We may share your information with:

• •Host Agency: Bookings are processed through Gateway Travel, our host agency. Information needed to make and service your booking is shared with them
• •Travel Suppliers: Resorts, cruise lines, airlines, tour operators, and other providers, as needed to fulfill your bookings
• •Service Providers: Companies that operate our website and communications on our behalf, including Cloudflare, which hosts our website and stores our data and delivers our automated email, and Google, which we use for our business email
• •Legal Requirements: When required by law or to protect our rights

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some features of our website.

How Long We Keep Your Information

We keep the details you share with us for as long as we are in touch, and after that so we can help you plan future trips. Knowing where you have been and what you enjoyed is what lets us make better recommendations years later. If you would rather we did not, you can ask us to delete your information at any time and we will, unless we are required to keep it for tax or legal reasons.

Text Messages

If you give us your phone number, Alicean may text you personally about your trip. These are messages she sends herself, not automated marketing. Tell her to stop at any time and she will.

Your Rights

Depending on where you live, you may have rights over your personal information, including the right to know what we hold, to correct it, to receive a copy, and to have it deleted:

• •Access the personal information we hold about you
• •Request correction of inaccurate information
• •Request deletion of your information (subject to legal requirements)
• •Opt out of marketing communications
• •Withdraw consent where processing is based on consent

To exercise any of these rights, email us at alicean@myalitravels.com. We will verify your identity before responding. If we decline your request, you may appeal by replying to our response, and we will provide a written explanation of our decision.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children. When you request a quote for family travel, we may collect information about minor travelers, such as ages, that you provide to us as a parent or guardian so we can recommend appropriate accommodations and activities. If you believe a child has provided us information directly, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.